DELIVERY TO THE EU: For private individuals with an order value of less than £120 net, there are no customs or import charges and the order will be delivered directly to your door. (IOSS). DELIVERY TO THE USA . At the moment, we will not be sending to the USA due to tariff changes.
To UK Mainland
to 200+ countries
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ViewShipping Destinations
Ordering online
Ordering by phone
Delivery
Choice of Items
Returns policy
Complaints procedure
ALL ORDERS DESPATCHED FROM UK
We ship within the UK and Worldwide. You will find that our shipping rates are very competitive and parcels sent by international courier are tracked from the moment they leave AES. Note that any customs clearance, import tax or duty charges are beyond the control of AES and must be paid for by the customer, unless pre-paid on ordering.
Please place your order securely on our website.
Either login using details from an existing account (if you have forgotten your password click on the link and we will send you an email to re-set), order as a guest or create a new account at AES.
This is a secure system. We do not store any payment details on our server after payment for your order has been processed.
After ordering you will be sent an email confirming your order.
We will send notification of despatch by email with any relevant tracking information.
Simply call 01584 819552 between the hours of 8.30am and 5.00pm Monday to Thursday and 8.30am to 3.00pm on Friday. When ordering, have the quantities and part numbers you require and your payment details ready.
Please note: For Next Day service, orders placed by 1.00pm will be despatched the same day provided the goods ordered are in stock. Please see Delivery for prices.
Please see our delivery page.
It is the customers responsibility to ensure that the selected goods are suitable for their intended application. Auto Electric Supplies Ltd (AES Ltd) will take no responsibility or liability for misuse of the goods supplied.
ALL ORDERS DESPATCHED FROM UK
Goods No Longer Required
If the goods supplied are no longer required please return them to us in an unused condition, in original packaging, within 10 working days of their supply date.
We will either offer a full refund or credit the returned items against the cost of exchange goods.
We do not refund postage costs unless the products are incorrect or faulty.
If you are returning items from outside the UK you must fill out customs declarations clearly stating they are "Returned Goods" to avoid import fees.
Return, with a copy of your invoice, to: Auto Electric Supplies Limited, Granville House, 11 Cross Street, Tenbury Wells, WR15 8EF.
Please note that cut lengths of cable, sleeving, etc cannot be returned.
Faulty Goods
Faulty goods should be returned to us for testing.
If the goods are found to be faulty we will either offer a replacement free of charge or a full refund. The cost of returning the goods will also be refunded.
Return, with a copy of your invoice, to: Auto Electric Supplies Limited, Granville House, 11 Cross Street, Tenbury Wells, WR15 8EF.
Our Customer Services Department is open Monday to Thursday, 9am - 5pm and Friday 9am -3pm (except Bank Holidays). To contact us please call +44 (0)1584 819552, or send an email to info@autoelectricsupplies.co.uk. Alternatively you may write to us at: Auto Electric Supplies Limited, Granville House, 11 Cross Street, Tenbury Wells, WR15 8EF.
If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.
We welcome any comments which help to improve our services.
