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Shipping Destinations
Ordering online
Ordering by phone
Ordering by post
Delivery

Choice of Items
Returns policy
Complaints procedure

Shipping Destinations

We deliver to the following countries:

Ordering online

When you see a product you like simply type in the quantity you wish to buy and click the 'Buy Now' button.

You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.

Your Basket page:

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update' button or by clicking on the waste bin icon.

You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button.

Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or create a new account at AES.

If you are a new customer please enter your invoice and delivery details. If you are returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.

Choose the delivery method you would like to use.

Choose your method of payment: either securely online using a credit or debit card or create an easy to print order to send by fax or post.

Enter you credit or debit card details. We accept Mastercard, Solo, Connect, Delta and Visa. This is a secure system. We do not store your credit card details on our server after payment for your order has been processed.

Review your order and add notes if you would like to.

Click the 'Place order' button to complete the transaction.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

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Ordering by phone

Simply call 01584 819552 between the hours of 9.00am and 5.00pm Monday to Friday (excluding Bank Holidays). When ordering, have the quantities and part numbers you require and your credit/debit card details ready. We accept MasterCard, Visa, Delta, Connect and Solo.

Please note: For Next Day service, orders placed by 1.00pm will be despatched the same day provided the goods ordered are in stock. Please see Delivery for prices.

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Ordering by post

Either fill in the order form or generate a pre-filled order online. Send it together with credit/debit card details or payment (either cheque or postal order made payable to 'Auto Electric Supplies Limited') to:

Auto Electric Supplies Limited, 11 Cross Street, Tenbury Wells, Worcs WR15 8EF

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Delivery

Please see our delivery page.

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Choice of Items

It is the customers responsibility to ensure that the selected goods are suitable for their intended application. Auto Electric Supplies Ltd (AES Ltd) can take no reponsibility or liability for misuse of the goods supplied.

Returns policy

If you want to return a product simply send the unused item back to us in the original packaging within 10 working days.  To:

Auto Electric Supplies Limited, 11 Cross Street, Tenbury Wells, Worcestershire, WR15 8EF.

Please note that cut lengths of cable, sleeving, etc cannot be returned.

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Complaints procedure

Our Customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call +44 (0)1584 819552, send an email to info@autoelectricsupplies.co.uk or alternatively you may write to us at: Auto Electric Supplies Limited, 11 Cross Street, Tenbury Wells, Worcestershire, WR15 8EF.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.

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